Responsible Gambling at GC Playing Casino

We take responsible gambling seriously and want everyone who plays with us to enjoy controlled, safe activity. We encourage sensible play and provide practical ways to manage your account, spending and time on the site. If you ever feel play is becoming a problem, we are here to help — quickly and without judgement.

Player protection principles

We are committed to protecting players by promoting safer play, offering support and responding promptly to requests to limit or suspend activity. Our approach is focused on prevention, clear information and easy access to account controls so you stay in control of your play.

Activity-control tools

If you want to manage how you play, contact our support team and we will help put measures in place. Typical controls we can apply on request include:

• - Deposit limits (daily, weekly or monthly)
• - Loss limits to restrict potential losses over a set period
• - Session time limits and reality checks to remind you to take breaks
• - Temporary time-outs for short cooling-off periods
• - Self-exclusion for longer-term account closure

How to set limits or pause your account

To set limits, request a time-out or start self-exclusion, contact live chat or email our support team. Live chat is available 24/7 and email support can be reached at [email protected]. Our team will explain the options, confirm any waiting periods and put the chosen measure in place as soon as possible.

Recognising signs of problematic behaviour

Watch for changes in your play or behaviour that may indicate a problem. Common signs include:

• - Chasing losses or increasing stakes to recover money
• - Spending more time or money than intended
• - Neglecting work, family or other responsibilities
• - Feeling anxious, restless or defensive about gambling
• - Using gambling as a way to escape problems

Practical tips to stay in control

• - Set deposit and loss limits and review them regularly
• - Use session reminders and take regular breaks
• - Never gamble with money you need for bills or essentials
• - Keep a budget and stick to pre-set staking amounts
• - Talk to someone you trust if gambling is causing worry

Professional help and external support

If you need further help beyond our team, external support organisations can offer confidential advice and treatment. We signpost to specialist services such as GambleAware and encourage you to contact local professional support where appropriate. For immediate assistance setting controls on your account, contact us at [email protected].